Customer EU Data Processing Addendum
This Data Processing Addendum (“DPA“), forms part of the Miguel Gonçalves Unipessoal Lda (“E-GOI“) and Templum Evolutto International Services, Lda (“Customer“) and shall be effective on the date both parties execute this DPA (Effective Date“). All capitalized terms not defined in this DPA shall have the meanings set forth in the Agreement.
1. Relationship with the Agreement
1.1 The parties agree that DPA shall replace any existing DPA the parties may have previously entered into in connection with the Services.
1.2 Except for the changes made by this DPA, the Agreement remains unchanged and in full force and effect. If there is any conflict between this DPA and the Agreement, this DPA shall prevail to the extent of that conflict.
1.3 Any claims brought under or in connection with this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the Agreement.
1.4 Any claims against E-GOI or its Affiliates under this DPA shall be brought solely against the entity that is a party to the Agreement. In no event shall any party limit its liability with respect to any individual’s data protection rights under this DPA or otherwise. Customer further agrees that any regulatory penalties incurred by E-GOI in relation to the Customer Data that arise as a result of, or in connection with, Customer’s failure to comply with its obligations under this DPA or any applicable Data Protection Laws shall count toward and reduce E-GOI liability under the Agreement as if it were liability to the Customer under the Agreement.
1.5 No one other than a party to this DPA, its successors and permitted assignees shall have any right to enforce any of its terms.
1.6 This DPA shall be governed by and construed in accordance with governing law and jurisdiction provisions in the Agreement, unless required otherwise by applicable Data Protection Laws.
2. Scope and Applicability of this DPA
2.1 This DPA applies where and only to the extent that E-GOI processes Customer Data that originates from the EEA and/or that is otherwise subject to EU Data Protection Law on behalf of Customer as Data Processor in the course of providing Services pursuant to the Agreement.
2.2 GPDR Obligations shall apply to the processing of Customer Data within the scope of this DPA from and including 25th May 2018.
3. Roles and Scope of Processing
3.1 Role of the Parties. Customer is the Data Controller of Customer Data, and E-GOI shall process Customer Data only as a Data Processor acting on behalf of Customer.
3.2. Customer Processing of Customer Data. Customer agrees that (i) it shall comply with its obligations as a Data Controller under Data Protection Laws in respect of its processing of Customer Data and any processing instructions it issues to E-GOI; and (ii) it has provided notice and obtained (or shall obtain) all consents and rights necessary under Data Protection Laws for E-GOI to process Customer Data and provide the Services pursuant to the Agreement and this DPA.
3.3 E-GOI Processing of Customer Data. E-GOI shall process Customer Data only for the purposes described in this DPA and only in accordance with Customer’s documented lawful instructions. The parties agree that this DPA and the Agreement set out the Customer’s complete and final instructions to E-GOI in relation to the processing of Customer Data and processing outside the scope of these instructions (if any) shall require prior written agreement between Customer and E-GOI.
3.4 Details of Data Processing
(a) Subject matter: The subject matter of the data processing under this DPA is the Customer Data.
(b) Duration: As between E-GOI and Customer, the duration of the data processing under this DPA is until the termination of the Agreement in accordance with its terms.
(c) Purpose: The purpose of the data processing under this DPA is the provision of the Services to the Customer and the performance of E-GOI´s obligations under the Agreement (including this DPA) or as otherwise agreed by the parties.
(d) Nature of the processing: E-GOI provides an email service, automation and marketing platform and other related services, as described in the Agreement.
(e) Categories of data subjects: Any individual accessing and/or using the Services through the Customer’s account (“Users“); and any individual: (i) whose email address is included in the Customer’s Distribution List; (ii) whose information is stored on or collected via the Services, or (iii) to whom Users send emails or otherwise engage or communicate with via the Services (collectively, “Subscribers“).
(f) Types of Customer Data:
- (i) Customer and Users: identification and contact data (name, address, title, contact details, username); financial information (credit card details, account details, payment information); employment details (employer, job title, geographic location, area of responsibility);
- (ii) Subscribers: identification and contact data (name, date of birth, gender, general, occupation or other demographic information, address, title, contact details, including email address), personal interests or preferences (including purchase history, marketing preferences and publically available social media profile information); IT information (IP addresses, usage data, cookies data, online navigation data, location data, browser data); financial information (credit card details, account details, payment information).
4.1 Security Measures. E-GOI shall implement and maintain appropriate technical and organizational security measures to protect Customer Data from Security Incidents and to preserve the security and confidentiality of the Customer Data, in accordance with E-GOI’s security standards.
4.3 Customer Responsibilities. Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded to the Services.
5. Security Reports
5.1 E-GOI shall also provide written responses (on a confidential basis) to all reasonable requests for information made by Customer, including responses to information security and audit questionnaires that are necessary to confirm E-GOI’s compliance with this DPA, provided that Customer shall not exercise this right more than once per year.
6. International Transfers
6.1 Data center locations. E-GOI doesn´t transfer or process Customer Data anywhere in the world out of Europe (Portugal) where E-GOI maintain data processing operations. E-GOi shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws.
7. Additional Security
7.1 Confidentiality of processing. E-GOI shall ensure that any person who is authorized by E-GOI to process Customer Data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
7.2 Security Incident Response. Upon becoming aware of a Security Incident, E-GOI shall notify Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer.
8. Return or Deletion of Data
8.1 Upon termination or expiration of the Agreement, E-GOI shall (at Customer’s election) delete or return to Customer all Customer Data (including copies) in its possession or control, save that this requirement shall not apply to the extent E-GOi is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems, which Customer Data E-GOI shall securely isolate and protect from any further processing, except to the extent required by applicable law.
9.1 The Services provide Customer with a number of controls that Customer may use to retrieve, correct, delete or restrict Customer Data, which Customer may use to assist it in connection with its obligations under the GDPR, including its obligations relating to responding to requests from data subjects or applicable data protection authorities. To the extent that Customer is unable to independently access the relevant Customer Data within the Services, E-GOI shall (at Customer’s expense) provide reasonable cooperation to assist Customer to respond to any requests from individuals or applicable data protection authorities relating to the processing of Personal Data under the Agreement. In the event that any such request is made directly to E-GOI, E-GOi shall not respond to such communication directly without Customer’s prior authorization, unless legally compelled to do so. If E-GOI is required to respond to such a request, E-GOI shall promptly notify Customer and provide it with a copy of the request unless legally prohibited from doing so.
9.2 If a law enforcement agency sends E-GOI a demand for Customer Data (for example, through a subpoena or court order), E-GOI shall attempt to redirect the law enforcement agency to request that data directly from Customer. As part of this effort, E-GOI may provide Customer’s basic contact information to the law enforcement agency. If compelled to disclose Customer Data to a law enforcement agency, then E-GOI shall give Customer reasonable notice of the demand to allow Customer to seek a protective order or other appropriate remedy unless E-GOI is legally prohibited from doing so.
9.3 To the extent E-GOI is required under EU Data Protection Law, E-GOI shall (at Customer’s expense) provide reasonably requested information regarding the Services to enable the Customer to carry out data protection impact assessments or prior consultations with data protection authorities as required by law.
IN WITNESS WHEREOF, the parties have caused this DPA to be executed by their authorized representative:
Miguel Gonçalves Unipessoal, Lda (E-GOI)
Date: August 01, 2019
The Privacy Measures applicable to the Services are described here
“Affiliate” means an entity that directly or indirectly Controls, is Controlled by or is under common
Control with an entity.
as such terms may be updated by E_GOI from time to time.
“Control” means an ownership, voting or similar interest representing fifty percent (50%) or more of
the total interests then outstanding of the entity in question. The term “Controlled” shall be construed
“Customer Data” means any Personal Data that E_GOI processes on behalf of Customer as a Data
Processor in the course of providing Services, as more particularly described in this DPA.
“Data Protection Laws” means all data protection and privacy laws applicable to the processing of
Personal Data under the Agreement, including, where applicable, EU Data Protection Law.
“Data Controller” means an entity that determines the purposes and means of the processing of
“Data Processor” means an entity that processes Personal Data on behalf of a Data Controller.
“EU Data Protection Law” means (i) prior to 25 May 2018, Directive 95/46/EC of the European
Parliament and of the Council on the protection of individuals with regard to the processing of
Personal Data and on the free movement of such data (“Directive”) and on and after 25 May 2018,
Regulation 2016/679 of the European Parliament and of the Council on the protection of natural
persons with regard to the processing of Personal Data and on the free movement of such data
(General Data Protection Regulation) (“GDPR”); and (ii) Directive 2002/58/EC concerning the
processing of Personal Data and the protection of privacy in the electronic communications sector and
applicable national implementations of it (as may be amended, superseded or replaced).
“EEA” means, for the purposes of this DPA, the European Economic Area, United Kingdom and
“Group” means any and all Affiliates that are part of an entity’s corporate group.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” has the meaning given to it in the GDPR and “process”, “processes” and
“processed” shall be interpreted accordingly.
“Security Incident” means any unauthorized or unlawful breach of security that leads to the
accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to
“Services” means any product or service provided by E_GOI to Customer pursuant to the
“Sub-processor” means any Data Processor engaged by E_GOI or its Affiliates to assist in fulfilling its
obligations with respect to providing the Services pursuant to the Agreement or this DPA.
Sub-processors may include third parties or members of the E_GOI Group.